Faqs

What is my username ?

When you are registered with iConnecT, We will provide your user Name. This username is used to authenticate your Internet connection and to access ‘Your Account’.

You are required to select your username (subject to availability) when you sign up with iConnecT. After signing up, you will be sent a confirmation email which includes your username. Please do not delete this email for your future reference.

Can I change my user name?

You cannot change your iConnecT Username.

What is my Password?

You are required to select a Password when setting up a iConnecT Internet account. This provides you with a way to keep your account secure. Your password should have 8 – 15 characters and must contain 2 or more letters & numbers. Your password is case sensitive and can be a mix of upper & lower case letters. Your password should not be the same as your username. Your Password does not appear on your invoice for security reasons.

I forgot my password. What can I do to retrieve it?

You can contact us personally or over a phone. You must answer of your selected security question to retrieve your password. you can choose to get your password sent to either your email or your mobile (SMS).

Can I change my password?

Yes, you can change your password. In fact it is a good idea to change your password frequently for security reasons. To change your password you need to either call us or email us. We will give you a confirmation when your new password has been set up. you must email from your registered email ID.

How do I update my Contact Details?

To update your contact details you need to either call us or email us. We will give you a confirmation once your detail has been updated. you must email from your registered email ID.

What is a browser?

A browser is program that interprets HTML documents and displays them to the user. This type of program is required to view Web Pages. There are lots of different browsers, the most popular of these being Internet Explorer and Netscape.

How do I bring up a Web Page?

To view a Web Page you need to open your browser. If you have the url or address of the site you wish to view, simply enter it into the address line of the browser and hit enter. The page will then load into your browser.

What is a Start Page and how do I set it?

A start page is a Web Page that automatically loads when you open your browser. You can set your Start Page to whatever you want it to be.

How to perform a Search?

To perform a search you need to use a Search Engine. There are a number of different Search Engines. TPG recommends Google! which is one of the most popular search engines.

What is Browsing ? What is downloading ?

Downloading is an action. It is the transfer of information from a computer on the Internet to your computer.
Browsing is a form of downloading. When you view Web pages, you have downloaded the information you see from the Internet.
Web pages vary in size. A Web page with only a small number of pictures and a lot of text will be relatively small in size. A colourful Web page with more pictures than text will be, as a rule, a lot larger.
A good indicator of how large a Web page is, is how long it takes to download. Small pages appear on your screen quickly and larger pages take longer.

What is a Computer Virus?

Computer viruses spread from computer to computer. They can cause your computer to erase data, your hard drive to crash and even your mail client to spread an email virus to everyone in your address book.
Computer viruses spread when certain programs are executed onto your PC. Your computer may become infected by a computer virus when installing copied programs from a disk or downloading programs from the Internet. Viruses can only spread from computer to computer in a limited number of ways. The most common way is for an infected program to be copied or downloaded to a computer and then run.
There are a number of ways that software can be transmitted over the Internet. Programs can be manually downloaded from Web and FTP sites. They can be sent via email. They can be passed around using the file transfer capabilities of online chat and `buddy services (IRC, ICQ etc.). They can even be downloaded from newsgroups.

What is Broadband ?

a high-capacity transmission technique using a wide range of frequencies, which enables a large number of messages to be communicated simultaneously.

What is Broadband Speed ?

The term broadband refers to the wide bandwidth characteristics of a transmission medium and its ability to transport multiple signals and traffic types simultaneously. The medium can be coax, optical fiber, twisted pair or wireless.

Types of Broadband Connections

Digital Subscriber Line (DSL), Cable Modem, Fiber, Wireless, Satellite, Broadband over Powerline (BPL)

What is LAN ?

A local area network (LAN) is a computer network covering a small physical area, like a home, office, or small groups of buildings, such as a school, or an airport. The defining characteristics of LANs, in contrast to wide area networks (WANs), include their usually higher data-transfer rates, smaller geographic area, and lack of a need for leased telecommunication lines.

What is Latency versus Bandwidth ?

One of the most commonly misunderstood concepts in networking is speed and capacity. Most people believe that capacity and speed are the same thing. For example, it’s common to hear “How fast is your connection?” Invariably, the answer will be “56K”, “640K”, “1.5M” or something similar. These answers are actually referring to the bandwidth or capacity of the service, not speed. Speed (latency) and capacity (bandwidth) are two very separate things. The combination of latency and bandwidth gives users the perception of how quickly a webpage loads or a file is transferred. It doesn’t help that broadband providers keep saying “get high speed access” when they probably should be saying “get high capacity access”. Notice the term “Broadband” – it refers to how wide the pipe is, not how fast.

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